Shelton Management Solutions

SMS provides tailored business solutions to grow your business. We analyze each segment: customer service, employee morale/productivity, marketing, and operations before creating strategic plans and valuable resources charged with securing your organization as a premier service provider.

We provide personalized consulting to enable your business. Our consulting will enable your organization to become "customer-centric" while implementing productivity and cost containment measures to gain market share across your industry. We work with a diverse group of businesses, including day spas, beauty salons, barber shops, hotels, clubs, and food/beverage institutions, and we can accommodate virtually any customer service environment.

Customer Service and Client Experience Revitalization

We access your guest experience and measure how customers perceive your organization through numerous tools, including customer satisfaction surveys, secret shopper evaluations, and direct client feedback. Using this inside customer experience information and satisfaction data, we design and deliver critical initiatives to raise the bar on customer service, quality, staff responsiveness, client understanding, and your overall business environment while cross marketing all services and creating a spa culture throughout the entire property.

Operation Assessement

As your staff members are the "front line" between your organization and your client base, it is imperative that they are motivated and inspired to provide superior service. We connect each member of
your team, assembling key areas of concern to prepare corrective action plans and increase employee morale. We job shadow to
harvest detailed daily responsibilities, write accurate job descriptions, and enable your senior management to recruit, secure, and retain qualified staff.